1. "What vaccinations do you require?"
ADULT DOGS: Adult dogs must be current on Rabies, Distemper, and Parvo vaccinations (or have
proof of a recent Titer.) We also need to see proof that your pet has received a negative fecal exam
within the past year. We do NOT require the kennel cough (bordatella) vaccination, due to it's inability
to prevent all cases of kennel cough. We keep our facility very clean and everything is disinfected daily.
PUPPIES: All puppies over 8 weeks old are welcome in our program, providing they have had at least
one Distemper and Parvo vaccination. We require all puppies in our program to have had a wellness
exam done by a local vet, and a negative fecal exam as well.
PLEASE NOTE - Our policy is that your pet may NOT attend Daycare, Grooming, or Playgroup
within 7 days of receiving ANY vaccination. Some vaccinations may immediately lower your dog's
immune system.
2. "What are your hours and your rates?"
We are open for daycare from 8:00am until 6:00pm, Monday through Friday. A late fee will apply if you
pick your dog up after 6:00pm.
We charge $15.00 for a 1/2 day of daycare. A 1/2 day is under 5 hours of daycare time.
We charge $22.00 for a full day of daycare. A full day is more than 5 hours of daycare time.
Please see our Current Month's Calendar HERE:
3. "What is your housebreaking policy / potty break schedule?"
We require all dogs coming into our program for the day to have already been for a potty break. All
dogs over 6 months of age must be housebroken to participate in our program. We are tolerant of
puppies and understand that they need to potty frequently. We offer potty breaks several times
throughout the day and take the dogs on-leash for group walks around the block to relieve themselves.
We always clean up after the dogs in our program using biodegradable bags.
We do NOT tolerate dogs that mark inside our facility, or dogs over 6 months of age that have
accidents. If your dog consistently has accidents or marks, there will either be a clean-up fee or we will
be forced to excuse them from our program.
4. "What are your rules / cancellation policies / etc?"
Service Agreement Terms & Conditions:
(A Service Agreement MUST be filled out before any service is performed!)
Go Play (hereafter referred to as company), is entrusted to use best judgment in caring for Client’s
animal(s). If in the event of emergency, inclement weather, natural disaster, or other circumstances
beyond all control prohibit Company or representative from caring for animal(s), Company will be held
harmless for related consequences.
Company will attempt to assign a qualified person (hereafter referred to as representative) to
represent Company and render services in the event of personal emergency or illness. Client will be
notified immediately in such case.
Company will not be responsible for any liability with the animal(s) listed in this agreement. Client is
responsible for any deaths, injury to persons, animals or property, or death or injury to other animal
caused by the within named animal(s) in the agreement of this contract. All claims against Company
or representative will be waived.
Client agrees to pay any veterinary costs to animal(s) during time animal(s) are in the care of the
Company. If animal(s) become ill or state of health requires professional attention, the Company in its
sole discretion may engage the services of a veterinarian or administer medicine or give other
requisite attention to animal(s).
All animals must be currently vaccinated. If Company or representative is bitten, injured, or exposed to
any disease or ailment received from Client’s animal(s) it is the Client’s responsibility to pay all costs
and damages incurred.
Company agrees to use Client’s equipment for animal(s) and is not responsible for faulty, unsafe,
damaged, or any damages too equipment. If Company uses it’s equipment for animal(s), Client
agrees to pay equipment fees.
Client understands pet grooming includes the use of sharp tools and clippers. Client understands the
difficulty of using tools on an animal and releases Company of all fault if animal(s) are injured. Client
understands the severity and pain associated with a matted coat and authorizes Company to shave
animal(s) if necessary. Client understands there is a risk of clipper/brush burn, and eye, ear, and skin
irritation due to grooming and releases Company of fault.
Company will give an estimate of time(s) for services to be rendered. Client understands this time
frame is an estimate only and may vary due to unforeseen circumstances.
There will be an additional charge for animal(s) who cannot be handled by one person.
Company has the right to refuse service to animal(s) who are overdue on vaccinations, aggressive,
barking or acting as a disruption, emotionally stressed, or unsafe to handle.
PAYMENT POLICIES / FEES:
Company accepts cash, checks, credit cards, and money orders for payment upon completion of
services. If any circumstances arise, leading to additional charges upon an agreed price, Client is
responsible for additional charges.
A 10% late fee applies to all charges not paid within 7 days of completion of services. Monthly invoices
are due by the 7th day of the invoice’s next calendar month. A handling fee of $25.00 will be charged
for returned checks. In the event it is necessary to initiate collection proceedings on an account, Client
will be responsible for all attorney fees, court fees, and any other costs of collection.
Animals picked up after hours will be charged a $10.00 late fee.
Dogs over the age of 6 months in our Daycare will be charged a $5.00 clean-up fee for having an
accident indoors.
If you pay weekly for services, your payment is due the last day of the week we will see your pet.
If you pay monthly for services, your payment is due the last day of the month we will see your pet.
All grooming, class registration, and products (food, toys, etc.) must be paid for at time of purchase.
If you have not been put of a payment schedule and would like to do so, please ask Company for more
details. Only certain circumstances allow the availability of a payment schedule. A credit card may
need to be kept on file for all clients.
DAYCARE / DOG WALKING / SHUTTLE SCHEDULE:
Dog walks will be completed anytime between 11:00am - 4:00pm daily. Schedule requests can be
considered, but not promised.
Company has 1/2 time slot only available for daily dog walks. Please be courteous of our time and
other clients.
If you have a permanent schedule (the same schedule every week) we need that schedule from you in
writing. It will need to specify what days your dog will attend each week, and be signed by you. This will
stay attached to your dog’s card.
If you have a flexible schedule for Daycare (a different schedule every week) we need you to provide us
with your schedule for the upcoming week NO LATER than 6pm on the Friday before.
Please call before dropping your dog off for same-day daycare, as we have had to turn clients away at
the door because our program was full for the day. We hate to do that to you and your dog, but cannot
take a walk-in in good conscience when we have people who called ahead in on a wait list. If we
continue to have people just drop off their dogs without calling first, a same-day daycare fee will apply.
Pet Shuttle Service will be completed between 7:00am - 9:00am, 12:00 - 2:00pm, and 4:00pm - 6:
15pm. Company has shuttle running and is on a tight schedule - please make sure your pet has been
fed and gone to the bathroom before we arrive. If your pet is excessively dirty, foul-smelling, or has an
accident in our shuttle, a $10.00 cleaning charge will be applied.
CANCELLATION POLICIES: All cancellations must be confirmed by company by either email or
phone. If your cancellation is not confirmed you will be charged.
Dog Daycare: You must cancel your same-day scheduled daycare by 8:00am or you will be billed
$15.00.
Dog Walking: You must cancel your same-day dog walk by 10am or you will be billed in full for the walk.
Pet Sitting: You must cancel your visit at least 2 hours prior to your scheduled visit or you will be billed
in full for the visit.
Shuttle Pick-up & Drop-off Service: All shuttle services you must cancel by 7:00am or you will be billed
in full for the service.
HOLIDAY / INCLEMENT WEATHER POLICY:
On major holidays (New Year's Day, Easter, Memorial Day, Independence Day, Labor Day,
Thanksgiving, and Christmas) we will plan on NOT seeing your pet unless previously scheduled. Minor
holidays we will plan on seeing your pet unless previously scheduled.
It is your responsibility to provide us with all changes in schedule due to the holidays. We need all
holiday schedules submitted one week prior to the holiday.
Company has all rights to close due to inclement weather or other dangerous circumstance. Company
will inform all scheduled clients of said closing in a timely manner. Company has right to refuse all
services in cases of inclement weather.
SERVICE AREA: Company's service area includes Arlington and parts of Belmont, Medford,
Lexington, and Winchester. Clients outside of regularly serviced area may be assigned a travel
charge. We will notify you if a travel charge applies.
CLASS CREDITS: Class registration is non-refundable. If you miss a class during your paid session,
you have a credit to make up the class. This credit must be used during the next session of class or it
will be void.
ADULT DOGS: Adult dogs must be current on Rabies, Distemper, and Parvo vaccinations (or have
proof of a recent Titer.) We also need to see proof that your pet has received a negative fecal exam
within the past year. We do NOT require the kennel cough (bordatella) vaccination, due to it's inability
to prevent all cases of kennel cough. We keep our facility very clean and everything is disinfected daily.
PUPPIES: All puppies over 8 weeks old are welcome in our program, providing they have had at least
one Distemper and Parvo vaccination. We require all puppies in our program to have had a wellness
exam done by a local vet, and a negative fecal exam as well.
PLEASE NOTE - Our policy is that your pet may NOT attend Daycare, Grooming, or Playgroup
within 7 days of receiving ANY vaccination. Some vaccinations may immediately lower your dog's
immune system.
2. "What are your hours and your rates?"
We are open for daycare from 8:00am until 6:00pm, Monday through Friday. A late fee will apply if you
pick your dog up after 6:00pm.
We charge $15.00 for a 1/2 day of daycare. A 1/2 day is under 5 hours of daycare time.
We charge $22.00 for a full day of daycare. A full day is more than 5 hours of daycare time.
Please see our Current Month's Calendar HERE:
3. "What is your housebreaking policy / potty break schedule?"
We require all dogs coming into our program for the day to have already been for a potty break. All
dogs over 6 months of age must be housebroken to participate in our program. We are tolerant of
puppies and understand that they need to potty frequently. We offer potty breaks several times
throughout the day and take the dogs on-leash for group walks around the block to relieve themselves.
We always clean up after the dogs in our program using biodegradable bags.
We do NOT tolerate dogs that mark inside our facility, or dogs over 6 months of age that have
accidents. If your dog consistently has accidents or marks, there will either be a clean-up fee or we will
be forced to excuse them from our program.
4. "What are your rules / cancellation policies / etc?"
- If you have a permanent schedule (the same schedule every week) we need that schedule from
you in writing. It will need to specify what days your dog will attend each week, and be signed by
you. This will stay attached to your dog’s card. - If you have a flexible schedule (a different schedule every week) we need you to provide us with
your schedule for the upcoming week NO LATER than 6pm on the Friday before. - Regardless of your dog’s schedule (permanent or flexible) if they are scheduled to come in for
daycare and fail to do so, a $15.00 daycare cancellation fee will be applied to your bill. This fee
will be waived if you call to cancel BEFORE 8am on the same day. (A voicemail message is
acceptable.) This will allow us to know by opening if we have cancellations and take any clients
on the wait list. ALL Shuttle Service must be cancelled by 7:00AM same day to avoid being
billed. - Please call before dropping your dog off for same-day daycare, as we have had to turn clients
away at the door because our program was full for the day. We hate to do that to you and your
dog, but cannot take a walk-in in good conscience when we have people who called ahead in on
a wait list. If we continue to have people just drop off their dogs without calling first, a same-day
daycare fee will apply. - Even with the unpredictable weather this winter, we have still prided ourselves in opening every
morning on time. We will personally call all clients scheduled to be in our program for the day if
the weather (or any other unforeseen event) causes us to close Go Play for any reason. Please
expect us to be open (regardless of the weather) unless we have contacted you to tell you
otherwise. All cancellation fees and policies will apply unless we are not open that day. - Please only use our rear door for daycare drop-off between the hours of 8:00 am - 8:30am. All
daycare drop-offs later than 8:30 will need to be done at the front door. Please have your dog
ready to come right in and understand that we will need to immediately return to our daycare
dogs. If you need to give us any information regarding your dog, please call our phone or drop
them off at the front door. - Rewards Program: Our “Full Time” Rewards program will apply to our clients who have a
permanent schedule and use our daycare and/or dog walking service Monday through Friday.
We offer you 20% off all regularly-priced products and grooming services, as well as (1) free nail
trimming per month. Our “Part Time” Rewards program will apply to our clients who have a
permanent schedule and use our daycare and/or dog walking service two or more days a week.
We offer you 15% off all regularly-priced products and grooming services. We offer grooming
and daily daycare clients a same-day 10% discount off all regularly-priced products!
Service Agreement Terms & Conditions:
(A Service Agreement MUST be filled out before any service is performed!)
Go Play (hereafter referred to as company), is entrusted to use best judgment in caring for Client’s
animal(s). If in the event of emergency, inclement weather, natural disaster, or other circumstances
beyond all control prohibit Company or representative from caring for animal(s), Company will be held
harmless for related consequences.
Company will attempt to assign a qualified person (hereafter referred to as representative) to
represent Company and render services in the event of personal emergency or illness. Client will be
notified immediately in such case.
Company will not be responsible for any liability with the animal(s) listed in this agreement. Client is
responsible for any deaths, injury to persons, animals or property, or death or injury to other animal
caused by the within named animal(s) in the agreement of this contract. All claims against Company
or representative will be waived.
Client agrees to pay any veterinary costs to animal(s) during time animal(s) are in the care of the
Company. If animal(s) become ill or state of health requires professional attention, the Company in its
sole discretion may engage the services of a veterinarian or administer medicine or give other
requisite attention to animal(s).
All animals must be currently vaccinated. If Company or representative is bitten, injured, or exposed to
any disease or ailment received from Client’s animal(s) it is the Client’s responsibility to pay all costs
and damages incurred.
Company agrees to use Client’s equipment for animal(s) and is not responsible for faulty, unsafe,
damaged, or any damages too equipment. If Company uses it’s equipment for animal(s), Client
agrees to pay equipment fees.
Client understands pet grooming includes the use of sharp tools and clippers. Client understands the
difficulty of using tools on an animal and releases Company of all fault if animal(s) are injured. Client
understands the severity and pain associated with a matted coat and authorizes Company to shave
animal(s) if necessary. Client understands there is a risk of clipper/brush burn, and eye, ear, and skin
irritation due to grooming and releases Company of fault.
Company will give an estimate of time(s) for services to be rendered. Client understands this time
frame is an estimate only and may vary due to unforeseen circumstances.
There will be an additional charge for animal(s) who cannot be handled by one person.
Company has the right to refuse service to animal(s) who are overdue on vaccinations, aggressive,
barking or acting as a disruption, emotionally stressed, or unsafe to handle.
PAYMENT POLICIES / FEES:
Company accepts cash, checks, credit cards, and money orders for payment upon completion of
services. If any circumstances arise, leading to additional charges upon an agreed price, Client is
responsible for additional charges.
A 10% late fee applies to all charges not paid within 7 days of completion of services. Monthly invoices
are due by the 7th day of the invoice’s next calendar month. A handling fee of $25.00 will be charged
for returned checks. In the event it is necessary to initiate collection proceedings on an account, Client
will be responsible for all attorney fees, court fees, and any other costs of collection.
Animals picked up after hours will be charged a $10.00 late fee.
Dogs over the age of 6 months in our Daycare will be charged a $5.00 clean-up fee for having an
accident indoors.
If you pay weekly for services, your payment is due the last day of the week we will see your pet.
If you pay monthly for services, your payment is due the last day of the month we will see your pet.
All grooming, class registration, and products (food, toys, etc.) must be paid for at time of purchase.
If you have not been put of a payment schedule and would like to do so, please ask Company for more
details. Only certain circumstances allow the availability of a payment schedule. A credit card may
need to be kept on file for all clients.
DAYCARE / DOG WALKING / SHUTTLE SCHEDULE:
Dog walks will be completed anytime between 11:00am - 4:00pm daily. Schedule requests can be
considered, but not promised.
Company has 1/2 time slot only available for daily dog walks. Please be courteous of our time and
other clients.
If you have a permanent schedule (the same schedule every week) we need that schedule from you in
writing. It will need to specify what days your dog will attend each week, and be signed by you. This will
stay attached to your dog’s card.
If you have a flexible schedule for Daycare (a different schedule every week) we need you to provide us
with your schedule for the upcoming week NO LATER than 6pm on the Friday before.
Please call before dropping your dog off for same-day daycare, as we have had to turn clients away at
the door because our program was full for the day. We hate to do that to you and your dog, but cannot
take a walk-in in good conscience when we have people who called ahead in on a wait list. If we
continue to have people just drop off their dogs without calling first, a same-day daycare fee will apply.
Pet Shuttle Service will be completed between 7:00am - 9:00am, 12:00 - 2:00pm, and 4:00pm - 6:
15pm. Company has shuttle running and is on a tight schedule - please make sure your pet has been
fed and gone to the bathroom before we arrive. If your pet is excessively dirty, foul-smelling, or has an
accident in our shuttle, a $10.00 cleaning charge will be applied.
CANCELLATION POLICIES: All cancellations must be confirmed by company by either email or
phone. If your cancellation is not confirmed you will be charged.
Dog Daycare: You must cancel your same-day scheduled daycare by 8:00am or you will be billed
$15.00.
Dog Walking: You must cancel your same-day dog walk by 10am or you will be billed in full for the walk.
Pet Sitting: You must cancel your visit at least 2 hours prior to your scheduled visit or you will be billed
in full for the visit.
Shuttle Pick-up & Drop-off Service: All shuttle services you must cancel by 7:00am or you will be billed
in full for the service.
HOLIDAY / INCLEMENT WEATHER POLICY:
On major holidays (New Year's Day, Easter, Memorial Day, Independence Day, Labor Day,
Thanksgiving, and Christmas) we will plan on NOT seeing your pet unless previously scheduled. Minor
holidays we will plan on seeing your pet unless previously scheduled.
It is your responsibility to provide us with all changes in schedule due to the holidays. We need all
holiday schedules submitted one week prior to the holiday.
Company has all rights to close due to inclement weather or other dangerous circumstance. Company
will inform all scheduled clients of said closing in a timely manner. Company has right to refuse all
services in cases of inclement weather.
SERVICE AREA: Company's service area includes Arlington and parts of Belmont, Medford,
Lexington, and Winchester. Clients outside of regularly serviced area may be assigned a travel
charge. We will notify you if a travel charge applies.
CLASS CREDITS: Class registration is non-refundable. If you miss a class during your paid session,
you have a credit to make up the class. This credit must be used during the next session of class or it
will be void.
| Policies & Rewards Program |
| 1046 Massachusetts Ave, Arlington, MA 02476. (781) 325-6088 jenhgoplay@yahoo.com - Fully Bonded, Licensed, & Insured. |
